Terms & Conditions

By booking a service with Hard Rock Members you accept these terms and conditions in full.

Bookings should be made at least 12 hours in advance. Confirmation is sent by email once the information is received and verified.

Prices shown are estimates in USD and may vary depending on destination, vehicle, season and additional requests.

We accept Stripe (cards) and PayPal. Charges are in USD. Once the service is confirmed, the charge is considered final.

Cancellations more than 24 hours in advance: full refund. Between 12 and 24 hours: 50% refund. Less than 12 hours or no-show: no refund.

Airline-caused delays do not incur additional fees — we monitor your flight in real time.

The client must provide accurate flight information and notify us of any changes. Hard Rock Members is not liable for losses arising from incorrect information.

Use of illegal drugs and aggressive behavior inside the vehicle is prohibited. Our drivers may terminate the service in case of non-compliance.

Each passenger is entitled to one suitcase and one carry-on. Additional or oversized luggage may require a larger vehicle.

All our vehicles carry current commercial insurance. Hard Rock Members is not responsible for delays caused by force majeure (weather, traffic, political events, etc.).

We reserve the right to modify these terms at any time. The version in force is the one published at hrmembers.com.

These terms are governed by the applicable laws of the State of Quintana Roo, Mexico and the State of Wyoming, USA, as applicable.